Today, artificial intelligence is so much more than an experiment for financial services institutions: it is a true competitive differentiator that can help banks deliver hyper-personalised customer experience, improve decision-making and boost operational efficiency.
On the final day of Money 20/20 USA, a panel of experts concludes sessions with a discussion on infusing AI across the value chain while preparing for upcoming evolutionary neural network technologies and keeping pace with new entrants. Daragh Morrissey, director artificial intelligence, Microsoft WW Financial Services, Microsoft highlights that in the world in which we have seen the advent of self-driving cars, while the technology is developing quickly, “the regulations and the legal implications are not clear yet.” This is linked to the question of trust and Samik Chandarana, head data & analytics, applied AI & machine learning, J.P. Morgan Corporate & Investment Bank, J.P. Morgan suggests that this will be “one of the big challenges as we move through this AI journey within financial services.”
https://www.finextra.com/newsarticle/34693/money-2020-ai-is-now-a-must-have-in-financial-services
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