Nice interview with Ish CEO of Trussle, Ishaan Malhi told BLM: “Our mission is to make mortgages fairer. There is a massive power imbalance between customers and other players in the market.”He left his banking job to found Trussle in 2015 – the first digital disrupter of the mortgage sector. Now Ishaan is on a mission to make mortgages more accessible and to save consumers thousands of pounds each year.
My background is quite closely related to what I do now. I worked in the mortgages team at an investment bank, Merrill Lynch, working with a lot of building societies and banks. And I was also working quite closely with technology companies, both investing in them and supporting them. So it was the confluence of those two things which led me to start Trussle, knowing that technology could improve the customer experience in the mortgage world. The actual trigger, though, was going through the process myself. I couldn’t make sense of it: I had an economics degree, I actually worked in the industry myself, so I felt confident that I could navigate that process. And when I couldn’t, when I was passed around and overwhelmed with information without context, I thought: how do other people cope with this?