In a step towards transforming the insurance industry, Zurich and Salviol have announced that they will be working together to deploy insights from data and AI that enhance customers’ insurance experience.This challenge is being addressed through Zurich Customer Active Management (ZCAM). Aleksandar Vidovic, ZCAM’s CEO and former CEO of data analytics firm Salviol, will be supported by a team of data scientists, entrepreneurs and technology experts who work closely with existing data specialists across Zurich.Zurich’s Swiss and Italian Business Units are currently working with ZCAM to implement the platform. You can read more about the collaboration
In a step towards transforming the insurance industry, Zurich is using a new approach to deploy insights from data and artificial intelligence (A.I.) that enhance customers’ insurance experience. Customers today are more in control of their own choices. They look for solutions that are tailored to their individual needs and simple to understand. We’re addressing this challenge through Zurich Customer Active Management (ZCAM). ZCAM has a simple, flexible, proprietary customer analytics platform. This enables distribution networks and underwriters to better understand customers’ needs and create personalized propositions. The real-time platform takes advantage of advances in technology to make it easier to use data from structured or unstructured sources and legacy systems. This means we can create tailored, forward-looking and simple coverage solutions.
