Swiss insurance company Helvetia uses Squirro to deliver better search results to its five million customers. Great series of client impact announcements of Squirro this week! congrats to the team. Squirro Cognitive Search is an enterprise search tool that uses cognitive computing to recognise context, relevancy, intent and interest to deliver markedly improved search results. Having already delivered a pilot project based on Squirro Cognitive Search in 2017 with highly successful results, Helvetia knew that Squirro’s platform could more than meet its requirements.
The Squirro Cognitive Search solution replaces Google Search Appliance as Helvetia Insurance overhauls its website search function, adding context and relevancy Zurich, London, 11 June 2018 – Helvetia Insurance has replaced Google Search Appliance (GSA) with Squirro Cognitive Search, as it seeks to deliver better search results to its five million customers across Europe. Helvetia is one of Europe’s largest insurance firms, providing an array of retail, corporate and re-insurance products to consumers and businesses all over the continent, and it receives around 150,000 searches every month across its seven web portals. Google Search Appliance had reached the its end of lifecycle and Helvetia wanted a solution that allowed for a more cognitive approach to search, anticipating customers’ requirements and incorporating free text, context and relevancy when delivering results.