The industry is taking a cautious approach in spite of excitement about new technology. Former Citigroup chief Vikram Pandit — reborn as a fintech evangelist — predicted 30 per cent of banking jobs could be wiped out by AI in five years. Mizuho Financial Group in Japan says it will use AI to replace 19,000 people by 2027 — about a third of its workforce. But where do we stand today?