Where: Look to commercial lines. Distribution for personal lines is only one part of the equation, and not the core of the problem.
We are seeing a flurry of advances in the insurtech space, be it product innovations, reimagined service experience or reduced premiums for customers. A question I often get asked is why personal lines in insurance is blazing ahead of commercial lines when it comes to innovation. Insurtech companies are amazing, and they all solve a part of the problem. However, to solve systemic problems, companies need to attack improvements in the loss ratio (i.e. the product problem, not the distribution problem). More than the profitability of the insurer, the ripple effect across the insurance industry and other adjacent industries is massive (for example, think of the impact on workplace safety as opposed to underwriting workers’ compensation). So, for systemic industrial change, I think the commercial industry is better-placed than personal, even though it will take longer.