Fund II portfolio company, Squirro, a leading provider of customer insight and cognitive search solutions, today announced that it has been included in Forrester Research, Inc.’s “The Changing Landscape Of IT Incident And Crisis Management” report, published on February 16, 2018. Squirro uses data to identify trends and anomalies, recommend solutions, based both on context and previous issuesZurich
The report provides insights into how businesses need to use technologies such as automation, web-scale engineering, and continuous delivery to improve the stability of digital systems to reduce the potential risk of outages to their operations. According to the report; “Automation, web-scale engineering, and continuous delivery have all improved the stability of digital systems. But organizations inevitably tend to push these systems to their limits — and as digital systems become more pervasive and critical, they also become a major point of vulnerability. Experts in complex systems failure and human response emphasize that completely preventing failure is an unrealistic goal. Exacerbating the challenge is the fact that it’s rare for companies to entirely replace old systems with new ones; instead, they layer complexity upon existing complexity, making it ever more difficult for I&O pros to diagnose problems.”
