Squirro Search™ for Salesforce is a contextual search tool that allows users to search their unstructured and structured data across multiple instances of Salesforce within an enterprise, providing a true 360-degree view of each customer. Reduce customer churn, increase revenues with Squirro Search for Salesforce In a customer-centric world, knowing your customers is more important than ever. Many organisations have multiple Salesforce instances, with data and customer information stored in multiple places across the enterprise. Finding the right information is time consuming and costly, and negatively impacts on customer service. What’s even more challenging is that the really insightful data is unstructured (e.g. emails, call notes, social posts, audio, video, web pages…) and is not managed by most CRM systems, meaning vast amounts of customer insight is left untapped.

https://squirro.com/squirro-search-salesforce/