Bank Simple wants to become a start-up again... We’re getting back to our roots as a technology company and refocusing on building a product that helps people feel confident with their money.
The Future of Simple: Our (Re)Commitment to Being a Technology Company We’re getting back to our roots as a technology company and refocusing on building a product that helps people feel confident with their money. In Simple’s early days, we all took turns answering the phones when customers called in for help. You learn a lot when you’re a small team that’s deep in customer problems. For instance, every Sunday morning we found ourselves on the phone with customers stressed about a lost card. We would cancel the card only to have them call back later when they found it at the bar they’d visited the night before. It wasn’t possible to re-activate their card so they were stuck waiting for a replacement.