There are chatbots for retail and chatbots for checking the weather, so why not a chatbot for fintech?Montreal-based online small business lender Thinking Capital answered that question this week by introducing “Lucy”, an AI-powered virtual banking assistant developed by Vancouver-based Finn.ai that provides customers with 24/7 support through Facebook Messenger – a North American first.
In an Oct. 18 statement, Thinking Capital’s Anthony Lipschitz called Lucy “a welcome addition” to the company’s customer service team. “We want to be present and accessible in all major communication channels our customers are using,” he said. “It is our goal with this pilot to provide users the best in class conversational experience, while continuing to position ourselves at the forefront of fintech innovation.” In addition to answering basic questions regarding Thinking Capital services such as the company’s fixed and flexible loan repayment options, Lucy can help small- and medium-sized businesses qualify for up to $300,000 in financing by asking key qualification questions. Should users ask a question she cannot answer they will be automatically linked to Thinking Capital’s human customer support team, though the company says users can expect Lucy to learn the answers over time.