Dutch banking giant ING thinks it can teach the new crop of app-only banks a thing or two about innovation and disruption. "We like to say we’re a 20-year-old fintech," ING's head of fintech Benoit Legrand told BI at the Money2020 Conference in Copenhagen earlier this month. "ING Direct was launched about 20 years ago and we disrupted ourselves in the previous wave of digitisation which was the internet." ING Direct was one of the first branchless banks, offering services over the phone, the internet, and by post. Legrand says: "The direct banking model, it was a revolution at that point of time when we launched it in the US, the UK, Canada, and elsewhere. Eventually, came out with 22 million customers and €250 billion of savings and the first online bank."

http://www.businessinsider.de/ing-fintech-boss-benoit-legrand-on-neobanks-and-innovation-2016-4