Service could be a deciding factor for Brits looking to switch bank account providers, according to a survey commissioned by ACI Worldwide. Of 2000 people surveyed by YouGov for ACI Worldwide, almost half (45%) say that the promise of a faster and more convenient electronic payment service would encourage them to move their account to a different bank. The research also shows the increased expectations and appetite among UK consumers when it comes to online payments. Nearly 40% expect to reach recipients' accounts immediately or within five minutes. Meanwhile the majority of consumers would like to see immediate payments for utility bills (65%), credit card bills (60%) and payments to family and friends (66%).

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