Financials at lowest end of trust score...trust is at the core of the competitive edge of Financials....not efficiency or customer focus...
In the annual Edelman Trust Barometer 2014 survey conducted across 27 countries and more than 33,000 respondents, Financial Services ranked the lowest of the 15 global industries tested. And within these results, it was the insurance and financial advisory segments that scored less than bank and credit cards/payments. The fact is that consumers trust banks and insurance companies less than any other industry.
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